Redbourn Care Group (RCG) and its sister charity Redbourn Care Trust (RCT) is committed to protecting your personal data and this privacy notice states how we collect data, what we collect, how we store it, how we protect it and how we use it in accordance with all applicable laws concerning the protection of your personal information.

If you have any queries about this policy or your personal information please contact:

Redbourn Care Group, Village Hall, 63 High Street, Redbourn, AL3 7LW

Call: 01582 794550

You can direct your communication to the Data Protection Lead if you wish.

How we collect information

We obtain personal information from you when you register with us as a volunteer or a client or subsequently if there is a need, such as a change in role. We may obtain the information electronically, by completion of a printed form or in person.

The type of information we collect

The personal information we collect include full name, address, email address, telephone numbers, emergency contact details, relevant medical information, and driving licence/insurance certificates and information required to complete DBS (Disclosure and Barring Service) certification.

Data Protection law recognises that certain categories of personal information are more sensitive. This is known as special category data and includes medical records, racial or ethnic origin, political or religious beliefs and financial credit or debit card details. We do not and will not usually collect special categories of personal  data about our volunteers/ clients unless there is a clear reason for doing. An example might be that for participation in an event or excursion we may need to understand elements of your medical history so we can provide the appropriate support. We will however always advise you of any need to process this information about you before doing so.

How we use your information

The things we use your personal information for includes, but is not always limited to:

  • Matching you with a volunteer/client in order to undertake a voluntary activity
  • Complying with our legal obligations policies and procedures
  • Communicating information about events, services and activities
  • Conducting surveys and obtaining feedback

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal or transactional data stored on our systems.

The software we are using is called Charitylog (trade name Dizions) which is a GDPR compliant cloud based system which holds your information; Microsoft Outlook and Office applications are used with encryptions and passwords to protect the transfer of data between parties.

Essential data will be shared with a volunteer in order to carry out RCG/RCT services, for example contact numbers when matching drivers and clients to roles. Drivers will be given names, addresses and telephone numbers for car and minibus journeys. Training is an integral part of the induction process for volunteers ensuring adherence to the importance of destroying contact information after use. A very limited number of nominated volunteers (Trustees and Office Manager) have higher levels of access to full personal data; others have limited access pertinent to their role.

Keeping your personal information

We keep your personal information only for as long as required to do so, in order to operate in accordance with legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

This Privacy Notice complements RCG/RCT’s Data Protection Policy Appendix
which states that:

RCG/RCT will not share details of volunteers or clients and will fully comply with this Data Protection Policy when seeking to secure funds for themselves or other charities.  This includes not targeting RCG volunteers (and clients) for sponsorship or donations for any charitable organisation including RCG/RCT.  Absolutely no pressure will be brought on volunteers to make financial donations. RCG will also not share data with other charities and will comply at all time with this Policy.

RCG volunteers who donate their ‘time’ are greatly respected and hugely appreciated.  No further donations are expected.

Contact Form

If you get in touch with us via the contact form on the website, we may save the details you share with us on our database. This way, if you get in touch with you in future we can refer to our previous conversations. We will not contact you or share your details without asking for your consent.

Google Analytics

(GA) tracks site user interaction. We have GA code installed on our site which creates one or more text files on your computer (called a “cookie”). The cookies contain an ID number which is used to uniquely identify your browser and track each site you visit that has GA enabled.

We use this data to determine the number of people using our site and to better understand how they find and use our web pages. With this information we can continually improve the information that we provide on our site and the processes for actions such as contacting us and donating. We can also use it to increase the number of new people finding our site. Google analytics stores the following data:

  • Time of visit, pages visited, and time spent on each page of the webpages
  • Interactions with site-specific widgets
  • Referring site details (such as the URL a user came through to arrive at this site)
  • Type of web browser
  • Type of operating system (OS)
  • Flash version, JavaScript support, screen resolution, and screen color processing ability
  • Network location and IP address
  • Document downloads
  • Clicks on links leading to external websites
  • Errors when users fill out forms
  • Clicks on videos
  • Scroll depth

Google also collects information about you from its Doubleclick tracking and profiling service, from ad-supported apps on your Android or iOS device, from your YouTube and Gmail activity and from your Google account. This data is put together and used to make inferences about your age, gender, interests, hobbies, shopping habits and living circumstances.

Your rights

If you already have GA cookies, they will be updated with the latest information about your visit to the site. As we cannot access any personal data about you ourselves, we are not the Data Controller for your Google Analytics or Doubleclick profile data. You would need to contact Google directly for this information.

You have the right to object to this tracking and to stop it happening.

How do you prevent being tracked by Google Analytics?

If you are uncomfortable with this tracking, you can take the following actions: