If you’d like to help, please take a look at the current roles
for which we are actively recruiting.

RoleMinibus Driver
Summary of Role To drive any minibus, owned or hired by Redbourn Care Group, in a safe and responsible manner to deliver and return service users to specific locations and/or provide transport for organised outings.
Key responsibilities • To pick up service users from their homes and deliver them to selected destinations including supermarkets, day centre, swimming baths, and trip destinations. • To support service users in accessing the minibus (from home to minibus and vice versa). • To carry out a routine check of the minibus, and report any damage or concerns promptly to the RCG office. • To act in a responsible and courteous manner at all times when undertaking duties for Redbourn Care Group. • To proactively suggest improvements in the service provided and participate in any working groups discussing the minibus service/provision if willing. • To comply with the RCG H&S Policy and guidance in ROSPA handbook for Volunteer Drivers.
Specific skills • Between 25 to 74 years of age to comply with insurance requirements. • Hold a clean full driving licence including D1 category. • 5 or more years driving experience required. • First Aid training would be beneficial.
Capabilities• Conscientious and able to check and respond to any issues that arise. • Able to work in a seamless manner with the courier to provide good service to the clients. • Able to deal with the unexpected in a calm, professional manner e.g. when a delay or emergency arises.
Role Minibus Courier
Summary of Role To provide safe assistance to passengers (clients) and to work effectively and efficiently with the minibus driver, as a team, to provide a high standard of customer care to all passengers.
Key responsibilities• To assist in the pick up of service users from their homes, and deliver them to selected destinations including supermarkets, day centre, swimming baths, and trip destinations. • To support service users in accessing the minibus (from home to minibus and vice versa). • To act in a responsible and courteous manner at all times when undertaking duties for Redbourn Care Group. • To comply with the RCG H&S Policy and guidance in ROSPA handbook for Volunteer Drivers. • To proactively suggest improvements in the service provided and participate in any working groups discussing the minibus service/provision if willing.
Specific skills• First Aid training would be beneficial.
Capabilities• Ability to communicate effectively to a wide range of people. • Able to work in a seamless manner with the minibus driver to provide good service to the clients. • Able to deal with the unexpected in a calm, professional manner e.g. when a delay or emergency arises.
Role Car Driver
Summary of Role To participate in our Community Car Scheme, providing door-to-door delivery service for clients to health appointments and shopping (regulated activities) and social inclusion with a high standard of customer care.
Key responsibilities • To pick up and return clients, using own car, from their homes and deliver clients to required destinations such as GP surgeries, hospitals, physiotherapy and dentist appointments and other agreed destinations. • To liaise with the client to agree destinations, timings, and any specific expectations or requirements e.g. wheelchair support/carriage. • To comply with RCG car driver requirements and Health and Safety policy at all times, including driving in a safe and responsible manner. • To act in a responsible and courteous manner at all times when undertaking duties for Redbourn Care Group. • To proactively suggest improvements in the service provided and participate in any working groups discussing the car driver service if willing.
Specific skills • Have own car. • Have clean driving licence, including category B, comprehensive insurance valid for voluntary driving, current MOT and vehicle regularly maintained in safe driving condition. • First Aid training would be beneficial.
Capabilities• Ability to communicate effectively to a wide range of people. • Able to deal with the unexpected in a calm, professional manner e.g. when a delay or emergency arises.
Role Office Support
Summary of Role Respond to all callers and visitors seeking information or transport services, as part of the administrative team, whilst seeking to provide a high standard of customer care to all clients, and potential clients and volunteers.
Key responsibilities • To liaise with client to understand requirements and organise transport by contacting car drivers, providing them with full information to fulfil any requests. • To deal with other queries from volunteers and prospective supporters in a timely manner and/or proactively ensuring that these are communicated to the Office Manager or other relevant person. • To keep appropriate records as required and fulfil all other reasonable duties under the guidance of the Officer Manager. • To act in a responsible and courteous manner at all times when undertaking duties for Redbourn Care Group. • To proactively suggest improvements in the service provided and participate in any working groups discussing the office service if willing.
Specific skills • An ability and interest in learning to use an office database system which includes a calendar of activities involving matching clients with volunteers.
Capabilities• Conscientious and accurate in record keeping and completion of necessary documentation. • Able to work in a seamless manner with the Office Manager and other office support volunteers to provide good service to the clients and volunteers. • Proactive and able to deal with the unexpected in a calm, professional manner e.g. when an urgent or unusual issue arises.
Role Trustee
Summary of Role To ensure that Redbourn Care Group/Trust is carrying out its purposes for the public benefit in accordance with the mission of the Charity(s). To fully comply with its governing document and all legal/regulatory requirements.
Key responsibilities • Act in the best interests of the charity as agreed and defined by its charter and mission. • Manage the resources (financial, physical, and personnel) responsibly. • Act with reasonable care and skill at all times. • Ensure that the charity is accountable to its stakeholders and acts in accordance with the Charity Commission requirements for Trustees • Keep appropriate records as required and fulfil all other reasonable duties under the guidance of the Chairman and Officers. • To act in a responsible and courteous manner at all times when undertaking duties for Redbourn Care Group. • To proactively suggest improvements for RCG and lead/participate in any working groups to enhance our service provision and funding.
Specific skills • Must be at least 18 years of age and properly appointed following the procedures and any restrictions in the charity’s governing document. • Ability to use a computer with office systems and email is desirable.
Capabilities• Able to understand and communicate effectively with a wide range of people and organisations. • Able to lead a project or part of the work of the RCG, seeking agreement and support from other Trustees and members as required. • Able to make decisions and recommendations that take forward the work of RCG. • Demonstrates the ability to lead and adapt to change, showing flexibility in thinking and approach when required.
Role Street Representative
Summary of Role • Welcome new residents to their street/area and keep an eye open for anyone within their area who might benefit from the services that RCG can offer. (We have approx. 70% of the village streets covered but we would like to increase this so if you think you would be happy to take this important role within your street/road then we would be very happy to hear from you, please call the office.
Key responsibilities • Distribute “New Resident’ welcome packs, containing a welcome letter, a list of useful telephone numbers, a map of the village and brochure outlining what RCG is all about, • Seek feedback from local residents and share ideas for improvements in RCG activities and suggestions for new ones as they arise.
Specific skills • Knowledge of Redbourn and the local community.
Capabilities• Ability to communicate effectively with a wide range of people. • Proactive in seeking out residents (new and existing) and engaging with them.